What a pleasure and surprise to read this wonderfully accessible volume on cross-cultural language use! The fact is that in this increasingly globalized and transnational world, nothing could be more important than knowing―more than what to say and when―what NOT to say and why not. The authors write about timely issues from the perspectives of their own cross-cultural and cross-linguistic lived histories.

     -Diana Boxer, Professor, Department of Linguistics, University of Florida
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Kreuz and Roberts provide a thoughtful and engaging introduction to the challenges of interaction across language barriers, packed with insights that will be valuable to all who find themselves talking at times to people from other linguistic communities.

     -Susan Fussell, Professor, Department of Communication, Cornell University